5.1. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable.

5.2. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is cancelled.

5.3. Urban Platter reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Urban Platter also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from Urban Platter for the purpose of engaging in a commercial sale of the same product(s) to a third party.

6.1. PRICING INFORMATION

6.1.1. Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. Urban Platter reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Urban Platter may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the website or from prices available in Urban Platter or on associated Urban Platter apps. Prices are subject to change without advance notice.

6.1.2. All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

6.1.3. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Some products which are listed on the web stores such as fresh fruits and vegetables are products where prices change on a daily basis. You will be billed the prices prevalent during the invoicing of the products. However, for the products such as fresh fruits and vegetables, differential amount due to differential weight shall be adjusted in the customer invoice copy on delivery. Our products are liable for taxes, as applicable in India.

6.2. PAYMENT OPTIONS

We support the following payment options at Urban Platter:
* Cash On Delivery (available in selected pin codes)
* Credit Card (Visa, Master Card, Diners, etc.)
* Debit Card (Visa, Maestro, RuPay, Master Card, etc.)
* Net banking / Direct Debit payments from select banks. A complete list is available at the time of checkout process and prior to making payments for any purchases).
* UPI
* Wallets (PayTm, Mobikwik, Amazon Pay, Phone Pe etc.)
* Pay Later (Ola Money, ePayLater etc.)
* PayPal

6.3. PROMOTIONAL CODES

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

6.4. GIFT CARDS

6.4.1. Risk of loss and title.
The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

6.4.2. Nonreturnable; not for resale.
Notwithstanding anything contained in these Terms and Conditions, Urban Platter plastic Gift Cards and eGift Cards (“Urban Platter Gift Cards”) are not returnable or refundable for cash. Resale of Urban Platter Gift Cards is strictly prohibited.

6.4.3. Acceptance locations.
Unless other restrictions apply, Urban Platter Gift Cards may be used at any Urban Platter store; or on-line at www.urbanplatter.in.

6.4.4. Not for promotional use.
Urban Platter Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).

6.4.5. Lost or Stolen Gift Card.
Lost or stolen cards will not be replaced. Urban Platter shall not have any liability towards (i) lost or stolen Urban Platter Gift Cards or (ii) use of any Urban Platter Gift Cards by third parties through your www.urbanplatter.in account. You are solely responsible for keeping the password for your www.urbanplatter.in account safe and for any activity conducted under your account.

6.5. CASH ON DELIVERY

6.5.1. Limit
Urban Platter’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders up to Rs. 14,999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

6.5.2. Decrease In COD Limit
Further, the COD limit for any user may get decreased to Rs. 4,999, Rs.1,499 or Rs. 0 on the basis on Order Rejection Percentage and can be reset to Rs.14,999 basis on order acceptance percentage and number of prepaid orders placed, post limit decrease.

6.6. GST CHARGES

6.6.1. GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

6.6.2. Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

6.6.2.1. GST applicability:
(a) For a product,
(i) if the fulfilment is done on or after July 1st, 2017 and
(ii) if the order is placed before 15th November, 2018, and
(iii) total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
(b) For a product, if the order is placed on or after 15th November 2018, the discounted prices displayed on Website shall be inclusive of all taxes, including GST.

6.6.2.2. GST amount: If applicable, the amount of GST collected from customer depends on category, for example:
(i) Pickles: Max 12%
(ii) Cookies, Chocolates: Max 18%
(iii) Molasses: Max. 28%
(iv) Spices, Masalas: Max 5%

6.6.2.3. On and from 15th November, 2018, the discounted prices displayed on the Website shall be inclusive of all taxes.

6.7. PAYMENT FAILURE

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

6.8. REFUND OF GST AMOUNT ON CANCELLED / RETURNED PRODUCT

If you return the product, the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Urban Platter shipping policy.

6.9. PAYMENT SECURITY

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

9.1. CANCELLATION BY THE CUSTOMER
After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.

Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.

9.2. CANCELLATION BY URBAN PLATTER
While our endeavour is to ensure that every order that has been successfully placed with Urban Platter, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):

* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.

We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.

Urban Platter believes in providing the best experience to our customers. However, if you do feel we can improve our services, you can contact us through the below mentioned details, and we will be glad to assist you.

In accordance with Information Technology Act 2000 and rules made there under, the Name and Contact details of the Grievance Officer are provided below:

Grievance Officer Avi Jadhav at grievance@urbanplatter.in or +91-7208083639 with the details of your suggestions or complaints. We will respond within three (3) business days from the date of receipt of your email.

We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we undergo any changes in the legal status with respect of acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.