5.1. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable.

 

5.2. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is cancelled.

 

5.3. Urban Platter reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Urban Platter also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from Urban Platter for the purpose of engaging in a commercial sale of the same product(s) to a third party.

9.1. CANCELLATION BY THE CUSTOMER

After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.

 

Get in touch with us via our contact form. Alternatively, look for the order support contact information provided in your order receipt e-mail. Allow us reasonable time to track the order status and thereby cancel it for you.

 

9.2. CANCELLATION BY URBAN PLATTER

While our endeavour is to ensure that every order that has been successfully placed with Urban Platter, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):

 

* Limitations on quantities available for purchase;

* Inaccurate or insufficient address;

* Product no longer available or temporarily out of stock;

* Inaccuracies or errors in product pricing or information.

 

We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.

Urban Platter believes in providing the best experience to our customers. However, if you do feel we can improve our services, you can contact us through the below mentioned details, and we will be glad to assist you.

 

In accordance with Information Technology Act 2000 and rules made there under, the Name and Contact details of the Grievance Officer are provided below:

 

Grievance Officer Avi Jadhav at grievance@urbanplatter.in or +91-7208083639 with the details of your suggestions or complaints. We will respond within three (3) business days from the date of receipt of your email.

We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If we undergo any changes in the legal status with respect of acquisition or merger with another company, your information may be transferred to the new owners so that we may continue to sell products to you.