Track your order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Facing issues with your order? Refer to the FAQs below and connect to our customer support.

FAQs

Shipping

Tracking details are emailed to you as soon as we ship your order. If you cannot find the email in your inbox, we highly recommend that you check the spam folder.

Since we are a Gourmet & Grocery Brand, we rely completely on third party logistics companies for delivering the orders.

Disclaimer: Please note that all updates related to delivery and tracking are solely controlled by logistics partners and we have limited influence over their processes. You may experience delays at times that can take up to additional 1-3 days. Urban Platter Support team will work actively with the logistics provider to resolve the delays on your behalf.

Sure, we understand that auto-fill options in browsers can sometimes input incorrect addresses. Please raise a ticket mentioning the correct shipping address as soon as possible.

Yes! We offer same-day delivery in Mumbai, Delhi, Kolkata, Bangalore. If your shipping address happens to be from one of these, chances are you may get the products within a few hours! Please verify the “Ships from” information for your products during checkout to ensure they are getting shipped from the same city.

Order

Orders details are emailed to you as soon as we receive the payment. If you cannot find the email in your inbox, we highly recommend that you check the spam folder.

All orders are shipped from our end within 24hrs of receipt. We rely on third-party logistics providers for updates on orders and sometimes there are delays due to technical issues.

If it is extremely urgent, please contact us and our customer support team will get you all the necessary details.

Products are shipped from either or all of our 4 warehouses in Mumbai, Delhi, Bangalore and Kolkata. This information is provided during checkout as well. Hence, if you have only received a part of your order, you will receive the rest of the products in another shipment.

Note: We do attach multiple tracking details in the email updates. If the email has not arrived in your inbox, please check your spam folder.

Cancellation

Due to the nature of the items we offer, it is not possible to opt for refunds or returns once the product is consumed. However, if you have genuine issues with the product, please get in touch with us with as detailed information as possible including product images, batch number of the product etc to make your case.

Orders once placed cannot be cancelled. You accept to these terms before placing an order with us.

However, if you have a genuine reason please contact us and we will certainly consider the cancellation request.

Kindly note, we’ve received and dismissed a few cancellation requests based on customers finding cheaper deals at other marketplaces. It is important to understand that good quality products come at a price and we put sincere efforts in sourcing that from across the world.

Kindly accept our sincere apology for the poor experience. We will replace all the items that got damaged during transit. In case if they are out of stock, we will be issuing Refunds for the same.

Still have questions?

Please contact us for more information.

Whatsapp Support

Monday to Saturday, 9 am – 5 pm.