Urban Platter Vegan Gelato, Chocolate Ice Cream, 450g / 450ml [Dairy-free, 6 Servings Per Container, Frozen Dessert]

All consumables once opened are not eligible for return & refund. Products perceived by customers as "near expiry" or "inferior" however well within the consumable period will not be eligible for refund or return either. Quality complaints regarding products will be eligible for refunds subject to them failing quality checks at our end.

Disclaimer: If we genuinely had it our way, we would like to produce, manufacture or import, distribute and make these products available for purchase just a moment before the customer's intention to purchase it, ensuring 100% shelf life.

No packaged product ever bought is produced, manufactured and sold on same day. Sincerely request customers to have realistic expectations. By demanding products to have higher shelf life, customers are invariably encouraging use of preservatives which although prolong the shelf life, even cut the costs; in the long run they are highly unhealthy.

At Urban Platter, we strongly encourage clean-label (i.e. preservative-free) nutrition. Please read the article below and educate yourself.

Ayurveda talks about eating freshly cooked food for optimising the nutritional benefits. However, it never mentioned anything about food's shelf life which is the root cause of ignorance and increasing disrespect for food among many amateurs who do not fully understand the profound system. For a matter of fact, Indian Diet has consisted of Rotis & Dals for centuries and the ingredients used to make them are stored around the year. Storage plays a key role in determining the shelf life of the products. It is important to fully understand the Ayurvedic perspective and wisdom before applying it. Disrespect for food is an ignorance which Ayurveda also attempts to alleviate.

• In order for the product to be delivered to the customer within 1-3 days, the product must be almost ready to ship as soon as the customer places an order. It would be illogical to produce, manufacture and ship the product after the order is placed.
• No matter what commercial product a customer is purchasing, it would have to be produced, procured, packed and distributed across the nearest city or hub for faster deliveries.
• Production of ingredients itself takes months (sometimes years) before it can undergo manufacturing, packaging and distribution.
• Manufacturing, Packing and Distribution require a considerable amount of time themselves. If the products are imported, then this timelines are prolonged even further. Did you know? India is one of the largest consumers of Dry Fruits and a whole lot of them are imported. Imports take a minimum of 2-3 months via Sea.
• Fulfilment of order is the last milestone in this whole complex network. Having expectations for fresher goods is only aspirational and never a realistically possible event.