e-Gift Card [Coupons]

Finding something special online for your near and dear ones is challenging as you have to do a lot of research to find something unique for them which they may or may not like. Whether you are attending someone's birthday, wedding, or anniversary and are confused about what to offer, you can simply buy Urban Platter e-Gift Cards and give freedom of choice to the recipients. At Urban Platter, you will find gift cards in a range of values, starting from Rs 250/- to Rs 10,000/- and even more on request, with a validity period of 12 months.



Frequently Asked Questions


How to buy/gift Urban Platter e-Gift Cards?

  1. Select the value of the e-Gift Card you would like to purchase.
  2. Enter the name and email address of the person you want to send the Urban Platter e-Gift Card to.
  3. Add your personalised message.
  4. Review the details and add the e-Gift Card to your cart. Proceed to checkout as usual.
  5. You can pay by Credit Card / Debit Card / Net banking. Proceed to pay using your preferred choice.
  6. Complete the checkout process to receive a confirmation email with the e-Gift Card details. The recipient of the e-Gift Card will receive an email with a link to redeem the e-Gift Card.
Redeem FAQs

How do I redeem Urban Platter e-Gift Card?

  1. The Urban Platter e-Gift Card is redeemable only on www.urbanplatter.in and the Urban Platter Mobile App (‘Platform’). 
  2. Visit our website and add the items you want to purchase, to your cart. When you are ready to checkout, click 'Checkout'.
  3. Enter your 16-digit e-Gift Card number in the corresponding coupon field in the Checkout window.
  4. If the e-Gift Card value doesn't cover your Order total, you will be prompted to select an additional payment method.
  5. NOTE: Funds will be deducted from your Urban Platter e-Gift Card when you place your order. In case of any adjustment at a later stage, we will credit the refund back to your Gift Card. Any returns, cancellations or replacements for items purchased through e-Gift Card payments will be refunded to the source e-Gift Card.

Does Urban Platter e-Gift Card expire?

All e-Gift Cards expire 1 year from the date of their creation.

Terms & Conditions
  1. Maximum value that each Gift Voucher shall not exceed INR 10,000/-.
  2. The e-Gift Card can be redeemed online against products listed on www.urbanplatter.in or Platform only.
  3. e-Gift Cards can be purchased on www.urbanplatter.in or the Platform using the following payment modes only - Credit Card, Debit Card and Net Banking.
  4. e-Gift Cards can be redeemed by entering the coupon number in the Coupon Code filed in the checkout window.
  5. e-Gift Cards cannot be used to purchase other Urban Platter e-Gift Cards.
  6. e-Gift Cards cannot be used to make bulk purchases on the Platform.
  7. If the order value exceeds the e-Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking. The Cash on Delivery payment option cannot be used to pay the balance amount.
  8. If the order value is less than the amount of the e-Gift Card, the outstanding balance (after deduction of order value) will reflect under the same e-Gift Card and can be used for subsequent transactions.
  9. e-Gift Cards are valid for a period of 12 months from the date of issuance.
  10. The cardholder may request for revalidation of the expired e-Gift Card. Upon receipt of such request the e-Gift Card may be revalidated after due verification, at the sole direction of Urban Platter and may be subject to additional terms and conditions.
  11. e-Gift Cards cannot be redeemed for Cash or Credit.
  12. e-Gift Cards cannot be transferred to any other account, for any reason whatsoever. Urban Platter reserves the right to cancel such e-Gift Cards if the same have been found to be transferred to any other account.
  13. You are solely responsible for the safety and security of the e-Gift Cards. Urban Platter is not responsible for any acts of omission or commission if e-Gift Card is lost, stolen or used by any third party. Once the e-Gift Card has been sent to you, you are bound to protect the e-Gift Card Number as confidential. In the event of any misuse of the e-Gift Card due to loss of any such confidential details due to the fault of the purchaser, Urban Platter shall not be responsible for the same and no refund will be issued.
  14. Urban Platter assumes no responsibility for the products purchased using the e-Gift Cards and any liability thereof is expressly disclaimed. Product warranty shall be regulated by the terms and conditions of our website. 
  15. e-Gift Cards once purchased, cannot be cancelled by the Purchaser. Any cancellations shall be at the sole discretion of Urban Platter.
  16. Urban Platter reserves the right to cancel e-Gift Cards if the same have been found to be purchased using fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
  17. There is no additional fee or other charges associated with e-Gift Card purchase.
  18. e-Gift Cards cannot be reloaded or resold.
  19. Any communication to you with respect to the e-Gift Cards shall be served via SMS/email/post or any other means as deemed fit and proper by Urban Platter.
  20. Urban Platter reserves the right to change the terms and conditions of the e-Gift Card, including extending, withdrawing or discontinuing the same, without notice, at its sole discretion.
  21. All orders made using the e-Gift Card will be subject to availability at the time of purchase and will be governed by the standard terms and conditions on www.urbanplatter.in. in case of return of any items purchased, please refer to the return’s policy of our website.
  22. You agree and understand that e-Gift Cards are a pre-paid payment instrument subjected to regulations by the RBI under the RBI guidelines. Urban Platter may be required to share KYC details of the purchaser/ redeemer of the Gift Card and/or any other information with relation to the purchase of the e-Gift Cards and/or transaction undertaken using the e-Gift Card with RBI or such statutory authorities. Urban Platter may contact the purchaser/redeemer of the Gift Card for any such information.
  23. For any additional details or disputes, kindly contact our customer care executive at grievance@urbanplatter.in.
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