Privacy Policy

PRIVACY POLICY

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Care@UrbanPlatter.in

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows to store information about your session (referrer, landing page, etc).

_ no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Care@UrbanPlatter.in

 

Shipping Policy

At Urban Platter, we offer outstanding shipping to our customers and that includes everything from inspection of your purchased products, top quality packaging, on-time and fast delivery to communication at every stage of shipping.  We take pride in conveying on time, without fail!!, to deliver the products you have purchased in the fastest time possible and in an excellent condition. We process every order within 48 hours and we promise that you’ll hear from us definitely at every stage of shipping including, when your order is placed by us, processed and shipped by us and when it is delivered. We’ve partnered with the top logistics and courier partners to guarantee that you get your order safely and on time with full attention and courtesy.

FREE SHIPPING

Urban Platter offers free shipping on most products nationwide. However, on orders below Rs. 1000, a nominal cost may apply.

Below we have a few FAQs to answer some of our general questions related to shipping at Urban Platter:

What are the charges of shipping?

We offer free shipping in India on all the orders for cost above Rs 1000. Otherwise a shipping cost will be levied from you as shipping charges and that depends on your location and product. Please note that shipping charges are different from COD convenience fees.

How to check if Urban Platter delivers at my particular PIN code?

You easily can find out if UrbanPlatter.in delivers products to your specific PIN code by using our courier serviceability tools on all our products detail pages. You just need to enter your PIN code and your mode of payment to get the information.

Moreover, we keep updating the PIN codes serviced by us often, so in case we don’t deliver t your PIN code currently, then do come back to check if it has been changed.

How to check the status of order?

You can easily check the status of your order anytime here (link to your check status page). You will just need to have your order number to use this.

How long will it take for my order to get delivered?

We aim to deliver most of our products within 5-7 business days in metro cities and 7-12 business days in other cities. However, in case of flight delay, bad weather, political disruption and other unexpected circumstances, delivery might take longer.

What to do if I find product package tampered with or opened upon delivery?

Please do not accept a tampered or opened package. Report the concern by simply visiting our Return/Replace page. We will immediately look into the matter and get back to you soon.

Which Courier Agency do you appoint for delivery?

At Urban Platter, we’ve tie ups with many different alleged courier partners. They courier company for your particular order is chosen depending on your particular location.

Do you ship products abroad?

Currently, we don’t deliver the products internationally. You can make your purchase from anywhere across the world, but the delivery address should be of India.

 

**Business days are specified as all working days from Monday to Friday, not including national as well as state holidays.

 

Returns Policy

 

Urban Platter Return Policy?

We at Urban Platter trust in fulfilling and pleasing our customers. The products that we sell is undoubtedly the most excellent that customers can obtain at the cost. We offer you with an option to return the purchased items within 15 days of receiving the product. In case of return, we will credit your paid amount as cash back either into your Urban Platter account or in your chosen option. You are requested to not use the product and keep it in original condition along with its packing and tags.

Once we pick up or get your returned item, we’ll do a complete quality check at our end. If the returned product passes our quality check, then we’ll credit the paid amount into your UrbanPlatter.in account as cash back. If you want to get a refund, then you are requested to send us the required and requested details to us from your registered email id.

How long will it take for me to get refund for my returns?

It will take up to 15 days to get your refund. In fact, the refund time actually depends on time taken by the courier company to finally deliver the packet of your returned item to our returns processing facility.

Does Urban Platter picks up the product(s), I wish to return back from my location?

At present, we pick returns from selected PIN codes only. If your location is serviceable, then you can see and choose pickup option whenever you queue the return online. We’ll pick the refund in 72 hours of placing your request. So, kindly keep the shipment ready for return.

What if my location is not covered for return pickups?

In case your pin code isn’t covered by Urban Platter pickup service, then you’ll have to self-ship your product by courier. If Urban Platter doesn’t offer pickup service for return for your pin code or you select to ship us the return, kindly send the package along with return forms inside.

 

Cancellation Policy

 

What is Urban Platter Cancellation Policy?

After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed and is in our warehouse. Any amount already paid by you will be refunded back.

 

I have cancelled my order. When can I expect to get my refund?

If you selected COD during your ordering time, there will be no amount to refund as you have not paid for the order. For the payments made using Debit card, Credit card or by Net Banking, you’ll get a refund either in your UrbanPlatter.in account immediately after you cancelled your order or through cheque. If you’ve made the payment using Net Banking, Credit Card or Debit Card and want to get the refund back in your bank account, then please contact us with our customer care team. Refund, if approved, will be processed within 10-12 business days.

 

Can the shipping address of order changed after placing it?

Surely, you can change your order’s shipping address before we’ve processed it easily by getting in touch with our customer care representatives.