Imports – Operations Manager

Mahim, Mumbai
Posted 3 weeks ago

simply good food!

Urban Platter is a Mumbai-based D2C Brand of Gourmet and Specialty Foods Products. We’re known for our high-quality, cuisine-specific, exceptionally diverse variety of food products from around the world.


  • The company is hiring for the position of Imports – Operation Manager and the expectation & responsibilities of this role is as follows:


– This role is accountable for all Import and Export operations. The role covers Food Products, which are primarily finished goods, Raw materials and bulk unprocessed products. Ensure efficiency in the Company’s Imports/Exports Logistics System. The role is 50% strategic & 50% operational in nature.
– Ensure on-time clearance of import/export shipments including Finished products, Bulk, Raws and packs.
– Setting up the Import process/system internally and driving accountability with the 3P Service providers
– Drive efficiency in the entire customs clearance process to deliver cost savings and ensure spending is within the budgeted amount.
– Liaison with Customs, FSSAI, SRA and Taxation departments for 100% compliance and to avail of the benefits applicable to our industry

Vendor Management: – Driving Accountability with 3P Service Providers – Clearing Agents/Shipping lines/Transporters
– Developing KPIs/Performance Dashboards – SLAs& Contract Management
– Process Management
– Setting up internal processes/Systems for a seamless import & export – Structured Approach
– Tracking of incoming shipments/Payments& Providing visibility to Stakeholders
– Driving Efficiency/Savings
– To manage the EXIM logistics budget, forecasting and corrective action on the budget and spending.
– Industry benchmarking and exploring innovative methods to synergize and save costs
– Responsible for finding faster shipping routes and lower-cost carriers as well as developing contingency plans to facilitate expedited shipments

Coordination & Stakeholder Management:
– Overall Co-ordination between Warehouse, Accounts and Supply Planning Team on shipments
– Ocean and Air Freight Management for imports and exports
– Build good and healthy working relationships with Government agency representatives

Research & Documentation:
– Keep up with ever-changing Government Policies and Tariffs on the Importation of Goods
– Need to ensure Import/Export administration regulations are followed to avoid shipment delays and costly penalties
– Filing and keeping records of all imports/Export documents, Bill process and payment.

Key Competencies:
– Proactiveness & Planning.
– Process Management.
– Stakeholder Management: Dealing with Internal Stakeholders & Vendors & External Authorities
– Learning: Keeping updated with Industry trends.


Location: Urban Platter HQ, Mahim (W)


Job Features

Job CategoryOperations & Warehousing

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